Contact Information to Customer Service
If you have any questions or suggestions please contact info@barbarossa.pt

  • Privacy 

Barbarossa is totally committed to protecting the privacy of our site visitors and customers. Our team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you.

We will not sell your name, address, e-mail address, banking information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Barbarossa website.

  • Disclaimer

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Barbarossa commitment is to always keep the website up and running; however we cannot guarantee it. Barbarossa cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order. Due to the colour settings of your computer, the colors of the products shown in the pictures in the Barbarossa Online shop can differ from their actual colours. Barbarossa cannot be held responsible for any such discrepancy.

  • Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

  • Prices

All prices our online shop are stated in EUR. The price of each product does not include shipping costs.

Barbarossa reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

  • Payment

Please transfer the funds or make a direct deposit to the account details listed below to pay for your order. Do not forget to indicate your order number in the transfer or deposit description/reference.

We take your security very seriously, therefore your details are safe with us.

Your order will not be sent until the corresponding funds are available in our account. The order may be cancelled if the payment is not confirmed 48 hours after purchase.

  • Shipping

Portugal - Barbarossa offers free shipping in all orders over € 25,00.

Rest of the World - Deliveries to the Rest of the World have an added cost of € 10,00.

When returning items for refunding or exchange, the shipping costs will be at your expense.

  • Returns 

Do you want to return something? No problem!
Please contact us via email to info@barbarossa.pt explaining the reason why you are returning the item, your contact details and order number.
You can return any item for a refund within 14 days of receiving your original order.

You can also exchange your item within 14 days, as long as the new item is in stock. If you want to exchange for a different colour or print, the price of both items must be the same as the price at which you bought the original product.

All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! We are not responsible for any items that are returned to us by mistake.

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include tags and any the original packaging.

  • Currencies

Barbarossa cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

  • Feedback and Complaints Policy

We welcome any comments about our service so that we can improve what we are doing and meet your needs. We aim to deal with any problems quickly and fairly. If you have any complaints about our service and products, please email us to info@barbarossa.pt. We are committed to address your complaint within a few working days and do everything possible to solve any problems or satisfy your requests.